Physical Sciences and Mathematics Commons^™

Social Engineering In Call Centers And Ways To Reduce It, Maureen York

Economic Crime Forensics Capstones

Social engineering is the use of trickery, deception, persuasion, emotional manipulation, impersonation, and abuse of trust to gain information or access through the use of a human interface (Thompson, 2006). Social engineering relies on the human behavior in order to gain information or access. The technique of social engineering can be performed in numerous ways and has been proven to be an effective way for perpetrators to obtain valuable information.

This capstone project, I will focus on social engineering of call centers and the steps organizations can take to reduce it. For most organizations, the call centers or customer support …