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Artificial Intelligence and Robotics
Research Collection School Of Computing and Information Systems
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Towards Enriching Responses With Crowd-Sourced Knowledge For Task-Oriented Dialogue, Yingxu He, Lizi Liao, Zheng Zhang, Tat-Seng Chua
Towards Enriching Responses With Crowd-Sourced Knowledge For Task-Oriented Dialogue, Yingxu He, Lizi Liao, Zheng Zhang, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Task-oriented dialogue agents are built to assist users in completing various tasks. Generating appropriate responses for satisfactory task completion is the ultimate goal. Hence, as a convenient and straightforward way, metrics such as success rate, inform rate etc., have been widely leveraged to evaluate the generated responses. However, beyond task completion, there are several other factors that largely affect user satisfaction, which remain under-explored. In this work, we focus on analyzing different agent behavior patterns that lead to higher user satisfaction scores. Based on the findings, we design a neural response generation model EnRG. It naturally combines the power of …
Towards Enriching Responses With Crowd-Sourced Knowledge For Task-Oriented Dialogue, Yingxu He, Lizi Liao, Zheng Zhang, Tat-Seng Chua
Towards Enriching Responses With Crowd-Sourced Knowledge For Task-Oriented Dialogue, Yingxu He, Lizi Liao, Zheng Zhang, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Task-oriented dialogue agents are built to assist users in completing various tasks. Generating appropriate responses for satisfactory task completion is the ultimate goal. Hence, as a convenient and straightforward way, metrics such as success rate, inform rate etc., have been widely leveraged to evaluate the generated responses. However, beyond task completion, there are several other factors that largely affect user satisfaction, which remain under-explored. In this work, we focus on analyzing different agent behavior patterns that lead to higher user satisfaction scores. Based on the findings, we design a neural response generation model EnRG. It naturally combines the power of …