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Artificial Intelligence and Robotics
Research Collection School Of Computing and Information Systems
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Exploring Students' Adoption Of Chatgpt As A Mentor For Undergraduate Computing Projects: Pls-Sem Analysis, Gottipati Swapna, Kyong Jin Shim, Shankararaman, Venky
Exploring Students' Adoption Of Chatgpt As A Mentor For Undergraduate Computing Projects: Pls-Sem Analysis, Gottipati Swapna, Kyong Jin Shim, Shankararaman, Venky
Research Collection School Of Computing and Information Systems
As computing projects increasingly become a core component of undergraduate courses, effective mentorship is crucial for supporting students' learning and development. Our study examines the adoption of ChatGPT as a mentor for undergraduate computing projects. It explores the impact of ChatGPT mentorship, specifically, skills development, and mentor responsiveness, i.e., ChatGPT's responsiveness to students' needs and requests. We utilize PLS-SEM to investigate the interrelationships between different factors and develop a model that captures their contribution to the effectiveness of ChatGPT as a mentor. The findings suggest that mentor responsiveness and technical/design support are key factors for the adoption of AI tools …
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
This paper explores ChatGPT’s potential in aiding government agencies, drawing from a case study based on a government agency in Singapore. While ChatGPT’s text generation abilities offer promise, it brings inherent challenges, including data opacity, potential misinformation, and occasional errors. These issues are especially critical in government decision-making.Public administration’s core values of transparency and accountability magnify these concerns. Ensuring AI alignment with these principles is imperative, given the potential repercussions on policy outcomes and citizen trust.AI explainability plays a central role in ChatGPT’s adoption within government agencies. To address these concerns, we propose strategies like prompt engineering, data governance, and …
Extending The Horizon By Empowering Government Customer Service Officers With Acqar For Enhanced Citizen Service Delivery, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Extending The Horizon By Empowering Government Customer Service Officers With Acqar For Enhanced Citizen Service Delivery, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
A previous study on the use of the Empath library in the prediction of Service Level Agreements (SLA) reveals the quality levels required for meaningful interaction between government customer service officers and citizens. On the other hand, past implementation of the Citizen Question-Answer system (CQAS), a type of Question-Answer model, suggests that such models if put in place can empower government customer service officers to reply faster and better with recommended answers. This study builds upon the research outcomes from both arenas of studies and introduces an innovative system design that allows the officers to incorporate the outputs from Empath …
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
This paper explores ChatGPT’s potential in aiding government agencies, drawing from a case study based on a government agency in Singapore. While ChatGPT’s text generation abilities offer promise, it brings inherent challenges, including data opacity, potential misinformation, and occasional errors. These issues are especially critical in government decision-making.Public administration’s core values of transparency and accountability magnify these concerns. Ensuring AI alignment with these principles is imperative, given the potential repercussions on policy outcomes and citizen trust.AI explainability plays a central role in ChatGPT’s adoption within government agencies. To address these concerns, we propose strategies like prompt engineering, data governance, and …
Are We Ready To Embrace Generative Ai For Software Q&A?, Bowen Xu, Thanh-Dat Nguyen, Thanh Le-Cong, Thong Hoang, Jiakun Liu, Kisub Kim, Chen Gong, Changan Niu, Chenyu Wang, David Lo, David Lo
Are We Ready To Embrace Generative Ai For Software Q&A?, Bowen Xu, Thanh-Dat Nguyen, Thanh Le-Cong, Thong Hoang, Jiakun Liu, Kisub Kim, Chen Gong, Changan Niu, Chenyu Wang, David Lo, David Lo
Research Collection School Of Computing and Information Systems
Stack Overflow, the world's largest software Q&A (SQA) website, is facing a significant traffic drop due to the emergence of generative AI techniques. ChatGPT is banned by Stack Overflow after only 6 days from its release. The main reason provided by the official Stack Overflow is that the answers generated by ChatGPT are of low quality. To verify this, we conduct a comparative evaluation of human-written and ChatGPT-generated answers. Our methodology employs both automatic comparison and a manual study. Our results suggest that human-written and ChatGPT-generated answers are semantically similar, however, human-written answers outperform ChatGPT-generated ones consistently across multiple aspects, …
Are We Ready To Embrace Generative Ai For Software Q&A?, Bowen Xu, Thanh-Dat Nguyen, Thanh Le Cong, Thong Hoang, Jiakun Liu, Kisub Kim, Chen Gong, Changan Niu, Chenyu Wang, Xuan-Bach Dinh Le, David Lo
Are We Ready To Embrace Generative Ai For Software Q&A?, Bowen Xu, Thanh-Dat Nguyen, Thanh Le Cong, Thong Hoang, Jiakun Liu, Kisub Kim, Chen Gong, Changan Niu, Chenyu Wang, Xuan-Bach Dinh Le, David Lo
Research Collection School Of Computing and Information Systems
Stack Overflow, the world's largest software Q&A (SQA) website, is facing a significant traffic drop due to the emergence of generative AI techniques. ChatGPT is banned by Stack Overflow after only 6 days from its release. The main reason provided by the official Stack Overflow is that the answers generated by ChatGPT are of low quality. To verify this, we conduct a comparative evaluation of human-written and ChatGPT-generated answers. Our methodology employs both automatic comparison and a manual study. Our results suggest that human-written and ChatGPT-generated answers are semantically similar, however, human-written answers outperform ChatGPT-generated ones consistently across multiple aspects, …