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From In-Person To Technology-Based Interpreting: Evolution And The Need For Flexible, Community-Based Standards, Muhiyadin (Mo) Aden
From In-Person To Technology-Based Interpreting: Evolution And The Need For Flexible, Community-Based Standards, Muhiyadin (Mo) Aden
Theses and Graduate Projects
This study examines the significance of language access in healthcare and the transformative impact of technology-based interpreting modalities. Language barriers in healthcare can lead to misunderstandings and negative health outcomes for Limited English Proficiency (LEP) patients. The case study presents a Safety Net hospital, Hennepin Healthcare System (HHS), which successfully transitioned from in-person to a hybrid model utilizing Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI). Data analysis revealed improved productivity, reduced wait times, and surplus budget. The study challenges misconceptions around technology-based interpreting and recommends standardized protocols, interpreter documentation, and interhospital collaboration. By embracing technology and cultural understanding, healthcare …