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Full-Text Articles in Health and Medical Administration
Impact Of Wait Times, Perception Of Care And Environment On Patient Satisfaction At Infusion Centers And Dialysis Centers, Ke Li Yew
Dissertations and Theses
Waiting time is a significant component of patient satisfaction. Patient satisfaction is an increasingly important parameter in assessing the quality of care. Understanding the most important factors impacting overall satisfaction can help health care administrators and providers improve patient care. Numerous studies showed that there is a strong and negative relationship between wait times and patient satisfaction at ambulatory clinics, orthopedic clinics, endocrinology clinics or emergency rooms. However, patient satisfaction at infusion centers and dialysis centers has not been widely studied. This study aimed to investigate relationships between perceived waiting times, perception of care and environment and patient satisfaction at …
Analysis Of Delays In Processing Times In An Ophthalmology Clinic, Kai Yung Natalie Lui
Analysis Of Delays In Processing Times In An Ophthalmology Clinic, Kai Yung Natalie Lui
Dissertations and Theses
Efficiency is an important component of any medical practice. It facilitates quality care, reduction in wait time, patient and staff satisfaction, and decreased cost. The purpose of this study was to identify bottlenecks in the current processing system in the Eye Center at Hershey Penn State Medical Center. Data was obtained about patients arriving at the clinic for ancillary tests such as visual field testing and retinal imaging. Analysis of this data revealed a statistically significant longer average length of visit for patients who received testing in comparison to those who did not. However, due to the small sample size …
Can The Kanban Technique Reduce Medical Errors?, Juhi Hegde
Can The Kanban Technique Reduce Medical Errors?, Juhi Hegde
Dissertations and Theses
This study discusses common medical errors and the extent of harm caused in the United States and explores the application of the Kanban technique of Lean Management in the healthcare industry to reduce medical errors. It also describes various scenarios of how the visual scheduling/ signaling system has been incorporated for continuous process improvement in the clinical and non-clinical sectors of the industry based on several review articles. Furthermore, a survey study was performed in order to assess whether ‘Kanban Visual Management System’ utilization in healthcare has the ability to reduce medical errors. A convenience sample of healthcare providers was …