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Utah State University

Undergraduate Honors Capstone Projects

2019

Managing client and patient stress

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Full-Text Articles in Life Sciences

Analyzing Fear Free Veterinary Practices And Their Effectiveness In Managing Client And Patient Fear, Anxiety, And Stress, And The Profitability Of These Techniques, Heather Hamblin May 2019

Analyzing Fear Free Veterinary Practices And Their Effectiveness In Managing Client And Patient Fear, Anxiety, And Stress, And The Profitability Of These Techniques, Heather Hamblin

Undergraduate Honors Capstone Projects

Fear-Free veterinary techniques are a new approach to caring for patients and clients in the veterinary clinic that have gained a great deal of popularity and traction. However, many veterinary professionals are left to question whether the utilization of these practices is resulting in a big enough change in client and patient stress levels to make it worth implementing these methods. This research looks into the views of veterinarians and clients on the effectiveness of these practices, and the competitive advantage of having a fear-free certified clinic from a business point of view.