Law Commons^™

Dangerous Clients: A Phenomenological Solution To Bureaucratic Oppression, Edward L. Rubin

ExpressO

Modern administrative agencies are often unnecessarily oppressive in their day-to-day contact with people. This article traces such oppression to status differences between agency employees and clients, their relationship as strangers to one another, the institutional pathologies of the agency and the divergent incentives to which the agency employees are subject. The article then considers three solutions to this problem that have been discussed in the academic literature regarding government agencies: the imposition of due process requirements, the shift to client-centered management, and the use of market or quasi-market mechanisms.

After critiquing all three solutions, the article proposes a new approach, …