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Scenes From A Restaurant: The Challenge Of Being Manager And Friend, Kent Kauffman

Kent D Kauffman

This decision-based critical incident involves the dilemma faced by a college student who is made the manager of a restaurant, placing her above her two close friends who also work in the restaurant. The three women not only work together, but they go to college together. Two of three friends are assistant managers for a short time, but when one is demoted and the other is promoted, the change in the professional relationship threaten the personal dynamics. Things come to a boil, as it were, when the newly minted manager delegates responsibility for the restaurant’s inventory to the restaurant’s non-managerial …