Operations Research, Systems Engineering and Industrial Engineering Commons^™

Patterns In Team Communication During A Simulation Game, David M. Baca, Ray Luechtefeld, Steve Eugene Watkins

Engineering Management and Systems Engineering Faculty Research & Creative Works

The development of communication skills is a necessary preparation for effective engineering teamwork. Argyris' "Theory of Action" provides a framework for understanding patterns in team dialogue. Students can benefit from an awareness of these patterns. The theory highlights the detection and correction of errors by sharing information during group collaboration and interactions. Quality decision-making can be enhanced when members of a team develop high degrees of openness and interdependence. Quality decision-making can be diminished when members of a team regulate the information shared within the team. This work analyzes team interactions from simulation games used in an interdisciplinary engineering course …