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An Expert System For Service Industries Towards High Performance, Sherif Samir Abou Seif

Archived Theses and Dissertations

The thesis in hand deals with the problem of quality assessment in the service industry. Service quality measurement is an essential step towards high quality performance in these firms. Service industry plays an important role in the economy , it is currently realized that services are not luxurious activities but , rather an integral part of the economy since it employs the majority of employees and embraces more than half of the Gross National Product in most developed and under developed countries. The aim of this work is to construct a model for problem diagnosis and maintenance in the service …