Engineering Commons^™

Annual Assessment Of Customer Needs And Satisfaction, Patsy Anderson, Kris Hockensmith

Kentucky Transportation Center Research Report

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide "Empower Kentucky" campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to:

A. Ascertain Kentucky highway users' …

Kentucky Transportation Cabinet: Annual Assessment Of Customer Needs And Satisfaction: Mail Survey, Patsy Anderson, Kris Hockensmith

Kentucky Transportation Center Research Report

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide "Empower Kentucky" campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as, perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to:

A. Ascertain Kentucky highway users' …

Selecting For Random Drug Testing At Union Pacific Railroad, Jennifer Meyer, Paul Savory

Department of Industrial and Management Systems Engineering: Faculty Publications

Many industries have recently implemented programs to detect and deter the use of recreational drugs in the workplace. The transportation industry has received careful government attention, particularly where the safety of the public may be seriously affected by employees who use drugs. Following federal guidelines, Union Pacific Railroad first implemented a random drug-testing plan in 1990. Because the assigned jobs, shifts, and work locations of many railroad employees change frequently, defining the selection population was particularly challenging. In its continuing efforts to validate and improve this plan, Union Pacific Railroad sought an external evaluation to determine the fairness of its …

Urban Infrastructure: Transportation, Public Utilities, Waste Management And Pollution Control, A. Bruce Bishop

Civil and Environmental Engineering Faculty Publications

Paris, tube under the channel -- London, satellite spinning above cables on the ocean floor -- New York, concrete ribbons across undulating land -- San Francisco, silver wings soaring across the Pacific -- Tokyo and Seoul. Etched against the sky are the graceful towers of mighty bridges, the broad glass and steel fronts to massive buildings, the tall slender stacks of industries exhaling; and traced on the surface are the intricate patterns of people and their machines; and buried below are the tubes and tunnels, water pipes and power conduits and communication networks along with concrete caissons and piles that …