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Chatbots: Conversation Killers Or Makers?, Jing Jiang
Chatbots: Conversation Killers Or Makers?, Jing Jiang
MITB Thought Leadership Series
Whether you’re aware of it or not, the chances are you’ve been chatting to robots of late. While these bots are faceless and unseen, don’t be fooled into thinking they aren’t there. In fact, chatbots, have been around since the 1960s at least, but with the progress in artificial intelligence, cloud computing and voice recognition, they’ve received both a functionality and a popularity boost. From the cosmetic to the life-changing, nowadays, chatbots can do anything from helping a person lose weight to assisting refugees applying for asylum.