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Full-Text Articles in Engineering

Small Unmanned Aircraft Systems: Operator Workload And Situation Awareness Utilizing First Person View Techniques, Ross Lucas Stephenson Jr Apr 2023

Small Unmanned Aircraft Systems: Operator Workload And Situation Awareness Utilizing First Person View Techniques, Ross Lucas Stephenson Jr

Doctoral Dissertations and Master's Theses

The small, unmanned aircraft systems (sUAS) sector within the aviation industry is experiencing unprecedented growth. However, the regulatory guidance for the safe integration of sUAS into the National Airspace System (NAS) has not kept pace with this technological growth within the market. Current regulatory limitations of line-of-sight operations may have an impact on the establishment of an equivalent level of safety for sUAS operations as maintained by manned aircraft. The focal point of the discussion of line-of-sight operations has been the ability of the sUAS pilot to see and avoid all obstacles and other aircraft in a safe and timely …


Exploring The Effects Of Meaningful Tactile Display On Perception And Preference In Automated Vehicles, Kimberly D. Martinez, Gaojian Huang Oct 2022

Exploring The Effects Of Meaningful Tactile Display On Perception And Preference In Automated Vehicles, Kimberly D. Martinez, Gaojian Huang

Mineta Transportation Institute

There is an existing issue in human-machine interaction, such that drivers of semi-autonomous vehicles are still required to take over control of the vehicle during system limitations. A possible solution may lie in tactile displays, which can present status, direction, and position information while avoiding sensory (e.g., visual and auditory) channels overload to reliably help drivers make timely decisions and execute actions to successfully take over. However, limited work has investigated the effects of meaningful tactile signals on takeover performance. This study synthesizes literature investigating the effects of tactile displays on takeover performance in automated vehicles and conducts a human-subject …


Precursors Of Email Response To Cybersecurity Scenarios: Factor Exploration And Scale Development, Miguel A. Toro-Jarrin, Pilar Pazos-Lago, Miguel Padilla Jan 2022

Precursors Of Email Response To Cybersecurity Scenarios: Factor Exploration And Scale Development, Miguel A. Toro-Jarrin, Pilar Pazos-Lago, Miguel Padilla

Engineering Management & Systems Engineering Faculty Publications

In the last decade, information security research has further expanded to include human factors as key elements of the organization's cybersecurity infrastructure. Numerous factors from several theories have been explored to explain and predict the multitude of information security-related behaviors in organizations. Lately, there has been a call for the study of specific cybersecurity behaviors in contextualized scenarios that reflect specific and realistic situations of a potential cyber-attack. This paper focuses on precursors of email response in situations that can be the origin of cybersecurity incidents in organizations (i.e., phishing attacks, ransomware, etc.). This study explores participants' intentions to follow …


Contributory Factors Of Fatigue Among Collegiate Aviation Pilots: An Ordinal Regression Analysis, Flavio A. C. Mendonca, Julius Keller, Daniel Kwasi Adjekum Aug 2021

Contributory Factors Of Fatigue Among Collegiate Aviation Pilots: An Ordinal Regression Analysis, Flavio A. C. Mendonca, Julius Keller, Daniel Kwasi Adjekum

Publications

Fatigue is a pervasive safety hazard in aviation affecting several aspects of a pilot's’ ability to safely perform their jobs. Several factors can contribute to fatigue, including inadequate sleep, stress, long work hours, excessive workload, and inadequate nutritional habits. In addition to flight training, some factors including academic, social, part-time work, and emerging time management skills are unique for Title 14 Code of Federal Regulations (CFR) Part 141 collegiate aviation pilots. By utilizing the Collegiate Aviation Fatigue Inventory (CAFI-II) at eight flight programs (n = 422), the current study examined factors such as fatigue training received, time spent working/studying and …


The Impact Of Human Factors And Maintenance Documentation On Aviation Safety: An Analysis Of 15 Years Of Accident Data Through The Pear Framework, Flavio A. C. Mendonca, Natalie Zimmermann Jun 2021

The Impact Of Human Factors And Maintenance Documentation On Aviation Safety: An Analysis Of 15 Years Of Accident Data Through The Pear Framework, Flavio A. C. Mendonca, Natalie Zimmermann

Publications

Regardless of the type of maintenance performed on aircraft, instructions are to be used to provide the aviation technicians completing the maintenance activities with guidance on, and an outline of, the maintenance items to be performed and completed. However, the use of instructions does not guarantee the correct and proper completion of the maintenance activities as the instructions may be erroneous and/or maintenance personnel can misunderstand, misinterpret, or improperly follow the procedures outlined. Resulting maintenance errors can potentially result in aircraft accidents, as illustrated by Air Midwest Flight 5481. With the purpose of understanding how human factors associated with written …


The Effects Of At-Home Remote Work Environments On Human Cognitive Performance And Work Task Performance Based On Current Societal Conditions, Angela Arias May 2021

The Effects Of At-Home Remote Work Environments On Human Cognitive Performance And Work Task Performance Based On Current Societal Conditions, Angela Arias

Doctoral Dissertations and Master's Theses

Home-based remote work systems present a unique set of cognitive performance and work task performance challenges to employees without remote work experience. The COVID-19 pandemic forced companies into transforming their work system structures, and their employee roles, without the preparation or education of the dynamics that surround home-based remote work systems. This thesis benefits the Human Factors community by investigating the effects of at-home remote-based work environments on cognitive performance, and work task performance, of employees who currently work remotely from home. A multimethod approach was employed to carry out this research. A survey was administered to home-based remote employees, …


From Classroom To Industry: Human Factors In Aviation Maintenance Decision-Making, Bettina Mrusek, Stephanie Douglas Oct 2020

From Classroom To Industry: Human Factors In Aviation Maintenance Decision-Making, Bettina Mrusek, Stephanie Douglas

Publications

The presence of human factors in aviation remains a critical area of research given the safety implications of human error. Understanding what specific factors contribute to human error allows managers and operators to take steps to mitigate these hazards. Several methods have been tested in the cockpit and cabin crew environments, but less attention has been given to the aviation maintenance sector, despite the prevalence of accidents resulting from human error. With the introduction of AC-172A, the FAA validated the need for additional research and training on the role of human factors in aviation maintenance errors. However, a key component …


Human Error In Commercial Fishing Vessel Accidents: An Investigation Using The Human Factors Analysis And Classification System, Peter J. Zohorsky Aug 2020

Human Error In Commercial Fishing Vessel Accidents: An Investigation Using The Human Factors Analysis And Classification System, Peter J. Zohorsky

Engineering Management & Systems Engineering Theses & Dissertations

The commercial fishing industry is frequently described as one of the most hazardous occupations in the United States. The objective, to maximize the catch, is routinely challenged by a variety of elements due to the environment, the vessel, the crew, and several external considerations and how they interact with each other. The analysis of fishing vessel accidents can be complicated due to the diverse nature of the industry, including the species caught, the type and size of boat that is employed, how far travelled from their homeport, and the adequacy of the support organizations ensuring safe and uninterrupted operations. This …


An Analysis Of Self-Reported Sleepiness And Fatigue Measures From Collegiate Aviation Pilots, Flavio A. C. Mendonca, Julius Keller, Thomas Laub, Sarah Wolfe May 2020

An Analysis Of Self-Reported Sleepiness And Fatigue Measures From Collegiate Aviation Pilots, Flavio A. C. Mendonca, Julius Keller, Thomas Laub, Sarah Wolfe

Publications

Fatigue can be deleterious to pilot performance. The National Transportation Safety Board has called on the aviation community to reduce fatigue related accidents. Currently, there are few studies and guidance specific to collegiate aviation pilots. The current study is part of a larger effort by the authors to gain a clearer understanding of fatigue within the collegiate aviation environment. Collegiate aviation pilots are a unique group with different schedules, lifestyles, and demands when compared to airline, military, and on-demand pilots. The purpose of this study was to examine self-reported fatigue and sleepiness measures. Research instruments included the Karolinska Sleepiness Scale …


Pilot Selection Research Gaps: What We Do And Don't Know About "The Right Stuff", Tomas C. Scott, Meredith Carroll Ph.D. Mar 2020

Pilot Selection Research Gaps: What We Do And Don't Know About "The Right Stuff", Tomas C. Scott, Meredith Carroll Ph.D.

National Training Aircraft Symposium (NTAS)

Ever since the commencement of high-powered flight, pilot selection has been a crucial process within military, general, and commercial aviation. Through effective pilot selection, individuals with the necessary aptitudes, or "the right stuff" to get through a training program and successfully perform the job, can be chosen. There is a range of different aptitudes that have been shown through research to correlate with effective pilot performance. However, there is currently not a comprehensive understanding of the aptitudes, including both cognitive abilities and psychological attributes, necessary not only for effective pilot performance but also for a successful career as an aviator. …


Effects Of Control Device And Task Complexity On Performance And Task Shedding During A Robotic Arm Task, Shelby K. Long Apr 2019

Effects Of Control Device And Task Complexity On Performance And Task Shedding During A Robotic Arm Task, Shelby K. Long

Psychology Theses & Dissertations

The use of robotic arms across domains is increasing, but the relationship between control features and performance is not fully understood. The goal of this research was to investigate the difference in task performance when using two different control devices at high and low task complexities when participants can shed tasks to automation. In this experiment, 40 undergraduates (24 females) used two control devices, a Leap Motion controller and an Xbox controller, to teleoperate a robotic arm in a high or low complexity peg placement task. Simultaneously, participants were tasked with scanning images for tanks. During the experiment, participants had …


Beyond 2020 Nextgen Compliance: Human Factors And Cognitive Loading Issues For Commercial And General Aviation Pilots, Mark D. Miller, Sam Holley Jan 2019

Beyond 2020 Nextgen Compliance: Human Factors And Cognitive Loading Issues For Commercial And General Aviation Pilots, Mark D. Miller, Sam Holley

Publications

As previously identified by the authors, digitized flight decks have realigned SHELL model components and introduced cognitive overload con­cerns. Considering changes from implementing Next Generation air traffic management requirements in 2020, the authors assess digitized interfaces associated with cockpit displays of information integral to performance based navigation and similar operations. Focus is placed on Automatic Dependent Surveillance Broadcast, digitized communications, and expanded electronic flight bags. The ADSB (In) cockpit display will enable pilots to have flight visual awareness on aircraft, terrain, weather and hazards to flight through live satellite updates every second. Increased optical demands and cognitive loading are anticipated …


A Change In The Dark Room: The Effects Of Human Factors And Cognitive Loading Issues For Nextgen Tracon Air Traffic Controllers, Mark D. Miller, Sam Holley, Bettina Mrusek, Linda Weiland Jan 2019

A Change In The Dark Room: The Effects Of Human Factors And Cognitive Loading Issues For Nextgen Tracon Air Traffic Controllers, Mark D. Miller, Sam Holley, Bettina Mrusek, Linda Weiland

Publications

By 2020 all aircraft in United States airspace must use ADS-B (Automatic Dependent Surveillance-Broadcast) Out. This is a key component of the Next Generation (NextGen) Air Transportation System, which marks the first time all aircraft will be tracked continuously using satellites instead of ground-based radar. Standard Terminal Automation Replacement System (STARS) in the Terminal Radar Approach Control (TRACON) is a primary NextGen upgrade where digitized automation/information surrounds STARS controllers while controlling aircraft. Applying the SHELL model, the authors analyze human factors changes affecting TRACON controllers from pre-STARS technology through NextGen technologies on performance. Results of an informal survey of STARS …


Fatigue Identification And Management In Flight Training: An Investigation Of Collegiate Aviation Pilots, Flavio A. C. Mendonca Ph.D. Jan 2019

Fatigue Identification And Management In Flight Training: An Investigation Of Collegiate Aviation Pilots, Flavio A. C. Mendonca Ph.D.

Publications

Pilot fatigue is a significant hazard affecting flight operations;

  • Generally the product of one or more factors: Disrupted or lack of sleep;
  • Inadequate food and or fluid intake;
  • Mental;
  • and Physical fatigue.

Previous studies have focused on military and commercial flight operations;

  • Little to nothing has been done to investigate fatigue identification & management by general aviation pilots!


Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett Oct 2018

Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett

Barbara S. Chaparro

This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …


Safety Analysis Of Automatic Dependent Surveillance – Broadcast (Ads-B) System, Rajee Olaganathan Apr 2018

Safety Analysis Of Automatic Dependent Surveillance – Broadcast (Ads-B) System, Rajee Olaganathan

Publications

ADS-B is one of the significant implementation systems of NextGen, to help pilots and air traffic controllers to create a safer, and more efficient National Airspace System (NAS). First, this research paper will briefly describe the ADS-B system, its design structure, ADS-B In and ADS-B Out systems, its efficiency both in pilot applications and in air traffic control applications, and then discuss about the system safety analysis. The preliminary hazard analysis and fault tree analysis will be done for the identified and selected hazards, and will be briefly discussed. The paper will conclude by providing recommendations to prevent/mitigate the hazards …


Human Factors Contributing To Unstabilized Approaches And Landings In Commercial Aviation Incidents: An Analysis Of Asrs Reports, Garrin E. Ross Mar 2018

Human Factors Contributing To Unstabilized Approaches And Landings In Commercial Aviation Incidents: An Analysis Of Asrs Reports, Garrin E. Ross

Doctoral Dissertations and Master's Theses

The purpose of this study was to investigate the human factors reported as contributing to operational incidents of unstabilized approaches and landings in United States-based commercial aviation. While previous aviation safety studies have analyzed aviation incident data when investigating the human factor influences during commercial aviation operations and incidents, unstabilized approaches and landings have not been explicitly examined using similar methods. Informed by the findings and recommendations of the Flight Safety Foundation’s Approach and Landing Accident Reduction Task Force, this study examined and analyzed the Aviation Safety Reporting System (ASRS) incident report data from unstabilized approach and landing events. The …


Shell Revisited: Cognitive Loading And Effects Of Digitized Flight Deck Automation, Mark D. Miller, Sam Holley Jan 2018

Shell Revisited: Cognitive Loading And Effects Of Digitized Flight Deck Automation, Mark D. Miller, Sam Holley

Publications

Acknowledging the SHELL human factors model, authors examine interfaces among components and assess problems created when the model is aligned with modern digitized flight deck systems. Complacency and overreliance on automated systems are evaluated, and cognitive load and potential for degraded situational awareness are examined. Authors present a SHELL overlay demonstrating where particular digitized functions and operations present challenges to operators and markedly influence effective SHELL interactions in highly complex flight deck systems. Human factors contributing to the Asiana Flight 214 accident are examined and correlates identified with the SHELL analysis. Implications for advanced crew resource management are presented, and …


Evaluating Intensity As A Controller Function For Nextgen Scenarios With Increased Capacity, Caitlin Anne Surakitbanharn Oct 2014

Evaluating Intensity As A Controller Function For Nextgen Scenarios With Increased Capacity, Caitlin Anne Surakitbanharn

Open Access Theses

Automated separation assurance is the most mature concept to handle increasing airspace traffic and capacity needs, yet the system lacks a way to pre-emptively identify aircraft separation problems. The intensity control measure looks to find situations where if an aircraft pair makes an unplanned change in heading or altitude at the wrong moment, an unrecoverable situation arises. This research analyzes static, open loop air traffic data in an en-route sector to determine how many high intensity aircraft pairs (HIP) exist per minute, and if the intensity measure is a safely manageable function for air traffic controllers. It is found that …


Interpreting, Stephanie Jo Kent Aug 2014

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …


Integrating Visual Mnemonics And Input Feedback With Passphrases To Improve The Usability And Security Of Digital Authentication, Kevin Juang Aug 2014

Integrating Visual Mnemonics And Input Feedback With Passphrases To Improve The Usability And Security Of Digital Authentication, Kevin Juang

All Dissertations

The need for both usable and secure authentication is more pronounced than ever before. Security researchers and professionals will need to have a deep understanding of human factors to address these issues. Due to their ubiquity, recoverability, and low barrier of entry, passwords remain the most common means of digital authentication. However, fundamental human nature dictates that it is exceedingly difficult for people to generate secure passwords on their own. System-generated random passwords can be secure but are often unusable, which is why most passwords are still created by humans. We developed a simple system for automatically generating mnemonic phrases …


Exploring The Factors That Influence And Motivate Female Students To Enroll And Persist In Collegiate Stem Degree Programs: A Mixed Methods Study, Rosemary L. Edzie May 2014

Exploring The Factors That Influence And Motivate Female Students To Enroll And Persist In Collegiate Stem Degree Programs: A Mixed Methods Study, Rosemary L. Edzie

Rosemary L Edzie

Nationally, the need for an increase in interest, enrollment, and degrees awarded from science, technology, engineering and mathematics (STEM) degree programs continues to suffer. While students are enrolling in collegiate STEM degree programs, it is not occurring at a rate that meets the workforce demand. In addition to the concern that there is not a sufficient amount of collegiate STEM majors, there is a concern over too few females enrolling and persisting in collegiate STEM degree programs. This mixed methods sequential exploratory research study considered the factors that influence and motivate undergraduate female students to enroll and persist in collegiate …


The Effect Of Job Performance Aids On Quality Assurance, Erik David Fosshage Apr 2014

The Effect Of Job Performance Aids On Quality Assurance, Erik David Fosshage

Open Access Theses

Job performance aids (JPAs) have been studied for many decades in a variety of disciplines and for many different types of tasks, yet this is the first known research experiment using JPAs in a quality assurance (QA) context. The objective of this thesis was to assess whether a JPA has an effect on the performance of a QA observer performing the concurrent dual verification technique for a basic assembly task. The JPA used in this study was a simple checklist, and the design borrows heavily from prior research on task analysis and other human factors principles. The assembly task and …


Exploring The Factors That Motivate Female Students To Enroll And Persist In A Collegiate Stem Degree Program, Rosemary L. Edzie, Moe Alahmad Dec 2012

Exploring The Factors That Motivate Female Students To Enroll And Persist In A Collegiate Stem Degree Program, Rosemary L. Edzie, Moe Alahmad

Rosemary L Edzie

In the United States, collegiate enrollment in science and engineering programs continues to decline, while European and Asian universities have increased the number of science and engineering graduates. In addition, there is a growing concern over too few females enrolling and persisting in collegiate science, technology, engineering, and mathematics (STEM) degree programs. Through increasing access to pre-collegiate STEM activities, providing a better understanding of STEM career choices, instilling of confidence in math and science, and establishing student and industry based mentoring programs, more female students will enroll and persist in collegiate STEM degree programs. This paper sets to explore the …


Indentifying And Understanding User Preferences In Generic Planning Tools, Grisel Ventura Jan 2011

Indentifying And Understanding User Preferences In Generic Planning Tools, Grisel Ventura

Open Access Theses & Dissertations

Planning is an important cognitive work activity. To support this complex task, the development of planning tools is important to support people during decision-making and problem-solving tasks. Nowadays, a large number of manual and electronic tools support this complex activity; manual and electronic planning tools aid people in creating strategies for effective work performance. However, there is limited information on the design of generic planning tools people use for their activities, and why people choose to use the planning tool they do. Some examples of generic tools for planning are calendars, checklists, agendas, etc.

To answer this question, this research …


Human Error And Commercial Aviation Accidents: A Comprehensive, Fine-Grained Analysis Using Hfacs, Scott Shappell, Cristy Detwiler, Kali Holcomb, Carla Hackworth, Albert Boquet, Douglas Wiegmann Jul 2006

Human Error And Commercial Aviation Accidents: A Comprehensive, Fine-Grained Analysis Using Hfacs, Scott Shappell, Cristy Detwiler, Kali Holcomb, Carla Hackworth, Albert Boquet, Douglas Wiegmann

Publications

The Human Factors Analysis and Classification System (HFACS) is a theoretically based tool for investigating and analyzing human error associated with accidents and incidents. Previous research has shown that HFACS can be reliably used to identify general trends in the human factors associated with military and general aviation accidents. The aim of this study was to extend previous examinations of aviation accidents to include specific aircrew, environmental, supervisory, and organizational factors associated with 14 CFR Part 121 (Air Carrier) and 14 CFR Part 135 (Commuter) accidents using HFACS. The majority of causal factors were attributed to the aircrew and the …


Beneath The Tip Of The Iceberg: A Human Factors Analysis Of General Aviation Accidents In Alaska Versus The Rest Of The United States, Cristy Detwiler, Carla Hackworth, Kali Holcomb, Albert Boquet, Elaine Pfleiderer, Douglas Wiegmann, Scott Shappell Mar 2006

Beneath The Tip Of The Iceberg: A Human Factors Analysis Of General Aviation Accidents In Alaska Versus The Rest Of The United States, Cristy Detwiler, Carla Hackworth, Kali Holcomb, Albert Boquet, Elaine Pfleiderer, Douglas Wiegmann, Scott Shappell

Publications

Historically, general aviation (GA) accidents have been overlooked and their impact under-appreciated when compared with those in the commercial or military sector. Recently however, the Federal Aviation Administration and other governmental and civilian organizations have focused their attention on one piece of this proverbial “iceberg,” that being GA accidents occurring in Alaska. This study examines more than 17,000 GA accidents using the Human Factors Analysis and Classification System. Comparisons of Alaska to the rest of the U.S. (RoUS) included traditional demographic and environmental variables, as well as the human errors committed by aircrews. Overall, categorical differences among unsafe acts (decision …


Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff Dec 2002

Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff

Publications

This report contains the results from the final phase of a three-phase research effort. Phase 1 of this research effort surveyed the procedures used by five aircraft manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the processes used by these manufacturers to develop their maintenance manuals. The issues included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track errors, and the lack of standards for measuring document quality. In Phase 2, a written survey was used to solicit information about user …


Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett May 2002

Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett

Publications

This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …


Human Factors Survey Of Aviation Maintenance Technical Manuals, Alex Chaparro, Loren S. Groff Apr 2002

Human Factors Survey Of Aviation Maintenance Technical Manuals, Alex Chaparro, Loren S. Groff

Publications

The reported work is part of a 3 phased effort to identify human factors issues in the development of aviation technical manuals, and make recommendations for the improvement of those documents. Phase 1 of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several human factors issues were identified in the development process employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. Given the issues …