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A Trustworthiness Of Commercial Airline Pilots (T-Cap) Scale For American Consumers, Stephen C. Rice, Rian Mehta, Scott Winter, Korhan Oyman

Publications

The purpose of this study was to create a Trustworthiness of Commercial Airline Pilots (T-CAP) scale that could be used with American participants. Previous research (Rice, Mehta, Steelman, & Winter, 2014) created a similar scale that may be used with Indian participants. However, due to cultural differences, it was necessary to recreate an instrument that could be used with American consumers. In fact, the scale developed by American participants did differ significantly, both in terms of length and items to measure trustworthiness of commercial pilots. Participants were used in the entire process of creating the scale, including item generation and …