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Modelling Variations In Hospital Service Delivery Based On Real Time Locating Information, Nagesh Shukla, John Keast, Darek Ceglarek
Modelling Variations In Hospital Service Delivery Based On Real Time Locating Information, Nagesh Shukla, John Keast, Darek Ceglarek
Nagesh Shukla
Variations in service delivery have been identified as a major challenge to the success of process improvement studies in service departments of hospital such as radiology. Largely, these variations are due to inherent system level factors, i.e., system variations such as unavailability of resources (nurse, bed, doctors, and equipment). These system variations are largely unnecessary/unwarranted and mostly lead to longer waiting times, delays, and lowered productivity of the service units. There is limited research on identifying system variations and modelling them for service improvements within hospital. Therefore, this paper proposes a modelling methodology to model system variations in radiology based …
Cognitive Processes In Object-Oriented Requirements Engineering Practice: Analogical Reasoning And Mental Modelling, Linda Dawson
Cognitive Processes In Object-Oriented Requirements Engineering Practice: Analogical Reasoning And Mental Modelling, Linda Dawson
Associate Professor Linda Dawson
This chapter presents a background in cognitive processes such as problem-solving and analogical reasoning for considering modelling from an object-oriented perspective within the domain of requirements engineering. This chapter then describes a research project and the findings from a set of four cases which examine professional practice from perspective of cognitive modelling for object-oriented requirements engineering. In these studies, it was found that the analysts routinely built models in their minds and refined them before committing them to paper or communicating these models to others. The studies also showed that object-oriented analysts depend on analogical reasoning where they use past …