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Emerging App Issue Identification From User Feedback: Experience On Wechat, Cuiyun Gao, Wujie Zheng, Yuetang Deng, David Lo, Jichuan Zeng, Michael R. Lyu, Irwin King
Emerging App Issue Identification From User Feedback: Experience On Wechat, Cuiyun Gao, Wujie Zheng, Yuetang Deng, David Lo, Jichuan Zeng, Michael R. Lyu, Irwin King
Research Collection School Of Computing and Information Systems
It is vital for popular mobile apps with large numbers of users to release updates with rich features while keeping stable user experience. Timely and accurately locating emerging app issues can greatly help developers to maintain and update apps. User feedback (i.e., user reviews) is a crucial channel between app developers and users, delivering a stream of information about bugs and features that concern users. Methods to identify emerging issues based on user feedback have been proposed in the literature, however, their applicability in industry has not been explored. We apply the recent method IDEA to WeChat, a popular messenger …