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Full-Text Articles in Engineering
A Longitudinal Analysis On The Cyclical Pattern Of The Us Airline Industry, Michelle Bennett
A Longitudinal Analysis On The Cyclical Pattern Of The Us Airline Industry, Michelle Bennett
Discovery Day - Prescott
The Airline Quality Rating (AQR) is the nation’s most comprehensive study of airline performance and quality for over two decades. The AQR sets the industry standard, providing consumers and industry watchers a way to compare performance quality among different US airlines using objective performance-based data (Bowen and Headley, 2014). The quantitative weighted average is computed monthly for every airline and divided by the sum of the weight to create the index. Criteria weighted in this formula include baggage handling, customer complaints, denied boarding and on time arrivals. This research employs the application of a longitudinal analysis methodology resulting in finding …
Airline Quality Research: A Student’S Perspective, Madeline S. Kuhn
Airline Quality Research: A Student’S Perspective, Madeline S. Kuhn
Discovery Day - Prescott
This study examines the relationship between the Airline Quality Rating (AQR) and the Airline Passenger Survey (APS) from an undergraduate student’s perspective, as well as how conducting undergraduate research has influenced the student researcher. Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. These metrics include on-time flights, denied boarding, mishandled baggage, and customer complaints. As the nation’s most comprehensive study of airline performance and quality, the National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard, providing consumers and aviation industry professionals …