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Operations Research, Systems Engineering and Industrial Engineering
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Service Quality Assessment And Improvement Methods And Tools, Kevin M. Moriarty
Service Quality Assessment And Improvement Methods And Tools, Kevin M. Moriarty
Dissertations
The nucleus of this research concept and system is being applied to turret lathe and milling machine Computer Numerical Control (CNC) tool systems. The research has a generic application to the service of broad array of sophisticated computer controlled / integrated machines, devices / equipment such as industrial robotics, medical equipment, surgical robots, and similar types of engineered system. Quality design review for quality service systems is a unique concept. Standard product service systems are qualitative and subjective in nature. The quantitative system identifies Key Predictive Attributes (KPAs) and applies quantitative methods to these attributes to develop a systematic process …
Supply Chain Risk Mitigation, Roshan R. Pai
Supply Chain Risk Mitigation, Roshan R. Pai
Theses
In recent years, especially post 9/11, there has been an increasing awareness for securing business supply chains against probable disruptions. With globalization and lean inventories, the efficiency of supply chain has greatly enhanced over the years, but at the expense of new vulnerabilities. Supply chain vulnerabilities have resulted in disruptions to the economic stability and security. As a result, risk analysis and mitigation has now grown to become one of the key links to business stabilization. To ensure business continuity, it is necessary to identify key assets (physical and operational) within the supply chain and secure them against probable threats. …