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Operations Research, Systems Engineering and Industrial Engineering
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Performance Analysis Of Organizations As Complex Systems., William C. Harrington Jr.
Performance Analysis Of Organizations As Complex Systems., William C. Harrington Jr.
Electronic Theses and Dissertations
This dissertation provides a method for evaluating the difference in performance after an organization makes a change while considering the stochastic nature in which it operates. A procedure that uses simulation to estimate outcomes by adjusting controllable parameters and leaving uncontrolled parameters unadjusted is proposed. As healthcare organizations are considered as highly complex systems, a case study involving a scheduling tactic change in the mother-baby service line of a hospital is used to demonstrate application of this procedure. The goal in the case study was to reduce delays in transitioning care of mother patients from the labor and delivery unit …
A Framework For Measuring The Value-Added Of Knowledge Processes With Analysis Of Process Interactions And Dynamics, Jose Cintron
A Framework For Measuring The Value-Added Of Knowledge Processes With Analysis Of Process Interactions And Dynamics, Jose Cintron
Electronic Theses and Dissertations
The most known and widely used methods use cash flows and tangible assets to measure the impact of investments in the organization’s outputs. But in the last decade many newer organizations whose outputs are heavily dependent on information technology utilize knowledge as their main asset. These organizations’ market values lie on the knowledge of its employees and their technological capabilities. In the current technology-based business landscape the value added by assets utilized for generation of outputs cannot be appropriately measured and managed without considering the role that intangible assets and knowledge play in executing processes. The analysis of processes for …