Engineering Commons^™

Automated Disruption Assistance, Christian Gruber Delamare, Douglas Cabrera Lopes, Patrice Ramos, Raioni De Oliveira Santos

Graduate Student Works

During the last decade, commercial aviation in Brazil has grown significantly, overcoming the number of 100 million passengers per year. The intense operation represents a challenge for the air carriers, especially during flight disruptions. In Brazil, besides the re-accommodation of the passengers into other flights, under certain circumstances, the ANAC 400 resolution requires the airlines to provide a series of material assistance. Meal, transport, and hotel make part of the exigences stated by the ANAC 400.

Our study aims to analyze the current process that is mainly manual and propose to automatize several steps through a self-service solution. The researchers …