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Examining Cognitive Empathy Elements Within Ai Chatbots For Healthcare Systems, Lamia Alam
Examining Cognitive Empathy Elements Within Ai Chatbots For Healthcare Systems, Lamia Alam
Dissertations, Master's Theses and Master's Reports
Empathy is an essential part of communication in healthcare. It is a multidimensional concept and the two key dimensions: emotional and cognitive empathy allow clinicians to understand a patient’s situation, reasoning, and feelings clearly (Mercer and Reynolds, 2002). As artificial intelligence (AI) is increasingly being used in healthcare for many routine tasks, accurate diagnoses, and complex treatment plans, it is becoming more crucial to incorporate clinical empathy into patient-faced AI systems. Unless patients perceive that the AI is understanding their situation, the communication between patient and AI may not sustain efficiently. AI may not really exhibit any emotional empathy at …