Engineering Commons^™

Customer Churn Prediction, Deepshikha Wadikar

Dissertations

Churned customers identification plays an essential role for the functioning and growth of any business. Identification of churned customers can help the business to know the reasons for the churn and they can plan their market strategies accordingly to enhance the growth of a business. This research is aimed at developing a machine learning model that can precisely predict the churned customers from the total customers of a Credit Union financial institution. A quantitative and deductive research strategies are employed to build a supervised machine learning model that addresses the class imbalance problem handled feature selection and efficiently predict the …