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Defining And Detecting Toxicity On Social Media: Context And Knowledge Are Key, Amit Sheth, Valerie Shalin, Ugur Kursuncu
Defining And Detecting Toxicity On Social Media: Context And Knowledge Are Key, Amit Sheth, Valerie Shalin, Ugur Kursuncu
Publications
As the role of online platforms has become increasingly prominent for communication, toxic behaviors, such as cyberbullying and harassment, have been rampant in the last decade. On the other hand, online toxicity is multi-dimensional and sensitive in nature, which makes its detection challenging. As the impact of exposure to online toxicity can lead to serious implications for individuals and communities, reliable models and algorithms are required for detecting and understanding such communications. In this paper We define toxicity to provide a foundation drawing social theories. Then, we provide an approach that identifies multiple dimensions of toxicity and incorporates explicit knowledge …
Nlp Is Not Enough - Contextualization Of User Input In Chatbots, Nathan Dolbir, Triyasha Dastidar, Kaushik Roy
Nlp Is Not Enough - Contextualization Of User Input In Chatbots, Nathan Dolbir, Triyasha Dastidar, Kaushik Roy
Publications
AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry out their functions. As chatbots gain traction, their applicability in healthcare is an attractive proposition due to the reduced economic and people costs of an overburdened system. However, healthcare bots require safe and medically accurate information capture, which deep networks aren’t yet capable of due to user text and speech variations. Knowledge in symbolic structures is more suited for accurate reasoning but cannot handle natural language …