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Empathy As A Crucial Skill For Instructional Coaches: Can It Be Taught?, Carol B. Carter

Dissertations, Theses, and Masters Projects

When a coach empathetically listens to another person's ideas, thoughts, and concerns, the coach communicates that the other person's life is important and meaningful. This may be the most important service that a coach can provide. (Knight, 2007, p.43).;This study explored whether instructional coaches that completed the 20-hour Evocative Coaching model training program, which included specific training in empathy, significantly improved their emotional intelligence (EI). A mixed method design was employed. Quantitative analysis examined gain scores in an identical pretest and posttest measure of EI, using the EQmentor (Justice, 2010). The qualitative portion of the study addressed changes participants perceived …