Open Access. Powered by Scholars. Published by Universities.®
- Discipline
Articles 1 - 2 of 2
Full-Text Articles in Instructional Media Design
Asynchronous Training For Online Teaching Assistants, Jason Snellings
Asynchronous Training For Online Teaching Assistants, Jason Snellings
Instructional Design Capstones Collection
The University of Massachusetts Boston (UMB) eLearning and Instructional Design (eLID) team provides technical support to faculty and teaching assistants (TAs) as they teach online courses. There is currently a lack of support for TAs to properly train them to handle the technical tasks designated to them by faculty. This lack of education results in an increased workload on the eLID team in responding to TAs. Research was conducted to determine what the common duties of TAs are and what roles they should be able to fulfill at UMB. In addition, research was used to determine the best method of …
Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Instructional Design Capstones Collection
This paper contains a full training plan initiative to correct a knowledge gap among remote marine insurance adjusters. The problem originated from a longer claims handling process among remote adjusters dealing with Maritime Law claims. In an assessment in the analyze phase this knowledge gap was confirmed. Through analysis there were three major areas of maritime law that adjusters on staff did not test well on. The modules developed will follow the theory of micro learning due to the staff members having limited time to commit to learning each day. As the employees are remote, all of the learning events …