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Full-Text Articles in Education
Shifting Directions: Conceiving, Implementing, And Navigating The Inherent Complexities Of Student Recruitment Customer/Constituent Relationship Management (Crm) Systems Within Higher Education, Colin Couchman
The Dissertation-in-Practice at Western University
A Constituent (often and typically referenced as Customer) Relationship Management (CRM) system is utilized within organizations whose focus is on customer development and service. A CRM is both an organizational approach involving significant human and system processes, as well as a technological intervention. Typically, CRMs have been implemented within commercial enterprises, specifically those operations with direct contact with customers or consumers, possibly as end–users of products, or even middle–sales operators such as wholesalers and governmental agencies. Over the past number of decades, higher education institutions in Canada have developed strategic and tactical plans to more fully respond to the changing …
Oise-Cidec-Ciesc 50-Year Relationship: Lessons Learned In Leadership, Mentorship, Partnerships, Identity And Innovation, Mary A. Drinkwater, Stephen Bahry, Teodora Ajanovska Gligorova, Melissa Beauregard, Wales Wong
Oise-Cidec-Ciesc 50-Year Relationship: Lessons Learned In Leadership, Mentorship, Partnerships, Identity And Innovation, Mary A. Drinkwater, Stephen Bahry, Teodora Ajanovska Gligorova, Melissa Beauregard, Wales Wong
Comparative and International Education / Éducation Comparée et Internationale
As we approach the 50th anniversary of CIESC, we heed Vandra Masemann’s call to “gather and reflect on our historical memory” and to strive to “build our identity and broaden our reach”. Data for this paper were gathered through a combination of interviews and document analysis. Interviews were conducted with 9 current and former OISE-CIDEC faculty and staff. Documents reviewed included: CIDEC newsletters, annual reports, director/co-director reports, CIE Journal and other academic journal article reviews, and book reviews. In order to trace the evolution of the relationship between OISE-CIDEC and CIESC, we undertook a chronological analysis broken into three …
Leveraging Resources Across Units And Universities To Address Academic Literacies And Research Skills In Ontario Graduate Students, Melanie Mills, Elan Paulson
Leveraging Resources Across Units And Universities To Address Academic Literacies And Research Skills In Ontario Graduate Students, Melanie Mills, Elan Paulson
Western Libraries Presentations
Student2Scholar (S2S) is a fully online and open course that aims to teach academic literacies and research skills to social science graduate students. Set to launch in December 2015, S2S was conceived of and created by a diverse and distributed team of academic librarians, university staff, and graduate students from three Ontario Universities: Western, the University of Toronto, and Queen’s. Members of the project team brought with them varying degrees of experience and expertise across a range of disciplinary and teaching and learning backgrounds, including: adult education, information literacy, and online learning (to name only a few).
S2S serves as …