Education Commons^™

Understanding The Experience Of Mid-Level Community College Change Leaders, Kelley L. Conrad

Dissertations

This qualitative study investigates the phenomenon of leading major change as a midlevel administrator or faculty member at a Michigan community college. Specifically, this study explores how three leaders experienced their roles in implementing the guided pathways strategic change initiative, how they describe the emotional aspects of leading change, and how they made sense of their experiences. One overarching research question guided this study: How do guided pathways leaders at Michigan community colleges experience their roles in the strategic change process?

The results of multiple, in-depth interviews are presented as three profiles, one per participant, using their own words to …

Higher Education Business And Technology Leaders’ Behaviors That Drive Outcome Alignment, Katherine Lynch-Holmes

Dissertations

Higher education institutions (HEIs) face unprecedented challenges, including capacity alignment, financial sustainability, and even public confidence (Grajeck & Brooks, 2020; Grawe, 2019; Oblinger, 2019; Simone, 2020, Wheeler, 2020, Witt & Coyne, 2019). Financial challenges force HEIs to reduce costs by making decisions like cutting programs, laying off staff or merging institutions to reduce operating costs (Chen et al., 2019; Sellingo, 2017; Witt & Coyne, 2019). Higher education leaders (HELs) must act as trusted partners and broker technology to align processes, support, and outcomes (Luftman 2000; Petkovics, 2018; Reinitz, 2019). Unfortunately, higher education’s business-technology (BITA) alignment remains lower than other national …