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Soft Skills Development In Hospitality, Tourism And Event Management Education, Denise O'Leary, Ziene Mottiar

Conference papers

Soft skills are skills such as interpersonal and social skills, communication skills, teamwork and the ability to self motivate. Numerous studies have shown that employers in the tourism, hospitality and events sectors place high value on soft skills when recruiting new employees, yet these skills can often be underdeveloped in graduates of tourism and hospitality programmes (Stietska-Ilina et al. 2005, Nyanjom and Wilkins 2016). This in part because unlike hard skills, which are more technical in nature and as a result, measurable, soft skills can be difficult to measure, document and assess in third level education programmes.

This paper reports …