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Quality Roundtable 2017_Frederick_24 _Proof.Pdf, Theresa Frederick
Quality Roundtable 2017_Frederick_24 _Proof.Pdf, Theresa Frederick
Terry Frederick
Aurora Health Care’s strategic priorities include quality, patient experience, and caregiver/provider engagement. Because literature shows burnout is directly linked to lower patient satisfaction scores, higher physician/staff turnover, and increased physician alcohol and drug abuse, the team focused their project on addressing burnout by reducing time primary care physicians spend on indirect patient care. We defined “indirect patient care” as time spent by the physician on tasks outside the patient encounter including chart preparation, sorting of the inbox, and ordering tests. Additional time on administrative tasks is often cited as the primary reason physicians leave a practice. The provider in our …