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A Predictive And Causal-Comparative Study Examining Emotional Exhaustion, Workload, Surface Acting, And Inclusion On Managers, Dana M. Morris
A Predictive And Causal-Comparative Study Examining Emotional Exhaustion, Workload, Surface Acting, And Inclusion On Managers, Dana M. Morris
Doctoral Dissertations and Projects
The purpose of this quantitative, causal-comparative and predictive correlational design study is to examine how workload, surface acting, work group inclusion, and emotional exhaustion impact African-American and Caucasian American managers in domestic, white-collar roles. A critical variable is emotional exhaustion which has been identified as a key characteristic and predictor of burnout in the workplace. While many current burnout studies have excluded underrepresented minorities and focused on job performance and job demands in human service industries, this study addresses relevant psychological workplace factors that have been associated with detrimental mental and physical conditions of underrepresented minorities - emotional dissonance and …
Understanding Workplace Conditions Contributing To Physician Burnout Prevalence In Maryland State, Fatima Adefunke Queen
Understanding Workplace Conditions Contributing To Physician Burnout Prevalence In Maryland State, Fatima Adefunke Queen
Doctoral Dissertations and Projects
Physician burnout is a three-dimensional work-related response to prolonged and unresolved stress. The prevalence of up to 50 percent is higher among primary care providers in the U.S. and is a significant healthcare problem. This qualitative multiple-case study explored workplace conditions contributing to physician burnout in Maryland State. In a purposive sample, the researcher interviewed twenty-one (21) physicians comprised of Medical Doctors (M.D.), Doctors of Nursing Practitioners (DNPs), and Nurse Practitioners (NP). The Shanafelt's well-being framework was applied to understand physician burnout, workplace conditions, and attrition. Data was collected and analyzed using semi-structured interviews and literature. Five themes analyzed are: …