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Investigating Self-Directed Learning And Adult Learner Readiness Attributes In A Call Center Environment, Mary Suzanne Scott-Muenter

Dissertations

This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate training program. In order to explore the perception of the learners, the self-rated scale of self-directed learner readiness (SRSSDLR) survey instrument was used to gather participant feedback (Williamson, 2008). Qualitative data was collected from the surveys, completion scores were gathered through the LMS system, and performance data focused on trainee proficiency on the job following training. Quantitative analysis was conducted using the Pearson Correlation Coefficient, and t-tests to determine relationship between the self-directed learning attributes …