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Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo
Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo
Dissertations
Problem
Universities in the United States face financial constraints, intense competition for students, declining student enrollment, and constant student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done on international students’ perceptions of service quality, especially of non-academic services. This study fills that gap by using a modified SERVPERF questionnaire to investigate international students perceived service quality and satisfaction at eight universities in Indiana and Michigan.
Method
The purpose of …