Education Commons^™

An Empirical Study Of Kirkpatrick’S Evaluation Model In The Hospitality Industry, Ya-Hui Elegance Chang

FIU Electronic Theses and Dissertations

This study examined Kirkpatrick’s training evaluation model (Kirkpatrick & Kirkpatrick, 2006) by assessing a sales training program conducted at an organization in the hospitality industry. The study assessed the employees’ training outcomes of knowledge and skills, job performance, and the impact of the training upon the organization. By assessing these training outcomes and their relationships, the study demonstrated whether Kirkpatrick’s theories are supported and the lower evaluation levels can be used to predict organizational impact. The population for this study was a group of reservations sales agents from a leading luxury hotel chain’s reservations center. During the study period from …

How Employees With Different National Identities Experience A Geocentric Organizational Culture Of A Global Corporation: A Phenomenological Study, Maria S. Plakhotnik

FIU Electronic Theses and Dissertations

A global corporation values both profitability and social acceptance; its units mutually negotiate governance and represent a highly interdependent network where centers of excellence and high-potential employees are identified regardless of geographic locations. These companies try to build geocentric, or “world oriented” (Marquardt, 1999, p. 20), organizational cultures. Such culture “transcends cultural differences and establishes ‘beacons’ – values and attitudes – that are comprehensive and compelling” (Kets de Vries & Florent-Treacy, 2002, p. 299) for all employees, regardless of their national origins. Creating a geocentric organizational culture involves transforming each employee’s mindset, beliefs, and behaviors so that he/she can become …

Oral History Interview With John Yip Soon Kwong: Conceptualising Smu, Soon Kwong John Yip

Oral History Collection

The interview covered: first involvement with SMU, future needs of university education in Singapore, business education, third university, Singapore Institute of Management, achievements.

Biography:

Executive Director and CEO, Singapore Institute of Management, 1997–2003
Director of Education, MOE, 1987–1996

Dr John Yip Soon Kwong played a major role in developing the concept for Singapore’s third university, Singapore Management University. With his first-hand knowledge of international universities as well as his knowledge of Singapore’s education system, he was part of the early effort to define the scope of Singapore’s third university and to identify an overseas university partner for this new institution. …

Discovering The Leadership Skills Of Alumni Who Participated In An Adult Agricultural Leadership Development Program: A Case Study, Terence A. Hejny

College of Education and Human Sciences: Dissertations, Theses, and Student Research

This qualitative instrumental case study identified the leadership skills and concepts learned by participants of an adult agricultural leadership development program. Structured interviews were conducted with 15 men and women who were past participants of the Nebraska LEAD Program. Triangulation was used to verify the findings.

The interview transcripts were coded and analyzed for possible themes. Five themes emerged: (a) Personal Understanding of Leadership—definitions of leadership, skills of successful leaders, and thoughts on identifying leaders; (b) Leadership Lessons Learned—experiences in the Nebraska LEAD Program; (c) Leadership Encounters—experiences in leadership before and after their participation in the program, as well as …