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Managerial Behavioral Complexity And The Collegiate Registrar, Katherine Jeanette Humphreys

UNLV Theses, Dissertations, Professional Papers, and Capstones

Colleges often put an emphasis on the student experience and the student as a "customer" that should be courted, tracked, and understood. Yet, there are few academic studies that address the administrative roles that oversee the offices with direct student contact. All colleges have a registrar's office, or an office responsible for much of the institution's infrastructure from enrollment to graduation. Gunn & Backes (1992) point out, "In a climate where schools are competing for the best students, something as simple as making the registration system run smoothly and efficiently for the student can have major impacts, providing services that …