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Critical Soft Skills To Achieve Success In The Workplace, Gloria A. Meeks

Walden Dissertations and Doctoral Studies

The focus of this study was a problem identified by human resources directors and managers in a medium sized community in the southeast of the United States. The problem was that some college graduates are not equipped with the necessary soft skills to be successful in the workforce. Executive directors and human resources managers brought this problem to the attention of the career center directors in the community. Goleman's theory of emotional intelligence was the theoretical framework to ground this study. This study involved purposeful sampling to select 9 human resources directors from local companies. To investigate soft skills in …