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Leading Through Ambiguity: A Phenomenological Examination Of Chief Diversity Officers, Shawn L. Washington
Leading Through Ambiguity: A Phenomenological Examination Of Chief Diversity Officers, Shawn L. Washington
CUP Ed.D. Dissertations
The purpose of this phenomenological study is to explore the experiences of chief diversity officers (CDOs) with leading through ambiguity in their roles. It is critical to provide support and structure to senior-level administrators leading diversity efforts at colleges and universities. “Ambiguity,” for the purposes of my study and main research question, relates to a CDO’s experience with an ill-defined organizational structure that governs their role. A qualitative phenomenological study was employed to document the experiences of 14 CDOs in higher education. Open-ended interviews facilitated capturing the essence of the lived experiences of CDOs leading despite the ambiguity in their …