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Assessment Of Carilion Health System Call Center, Donna Miller
Assessment Of Carilion Health System Call Center, Donna Miller
OTS Master's Level Projects & Papers
The problem will be addressed with the following hypotheses: 1. There will be a significant difference in the length of time taken to answer a call comparing the operators and the call representatives of the Carilion Health System Call Center; 2. There will be a significant difference in performance of hospital operators compared to the performance of call center representatives in the amount of calls each group receives in a month's time.