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2018

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Faculty Publications

San Jose State University

Library and Information Science

Articles 1 - 2 of 2

Full-Text Articles in Education

Bringing Culture Back: Managing Unconscious Bias To Strengthen Your Corporate Culture, Michael Sholinbeck, Michele Villagran Jun 2018

Bringing Culture Back: Managing Unconscious Bias To Strengthen Your Corporate Culture, Michael Sholinbeck, Michele Villagran

Faculty Publications

Have you ever examined the sources of unconscious bias and how bias can influence interactions with others? Have you ever explored how cultural values impact our own biases and interactions? Cultural awareness and seeking to understanding unconscious biases are critical first steps towards improving our performance; however, we cannot stop there. Awareness alone does not guarantee success; individuals need to put that awareness into action in order to ensure these biases do not influence judgments about others. When done effectively, these actions can have a direct and positive impact on a library’s inclusive work environment and the strength of the …


How Cultural Intelligence Makes A Difference In The Information Profession: Are You Culturally Competent?, Michele Villagran Feb 2018

How Cultural Intelligence Makes A Difference In The Information Profession: Are You Culturally Competent?, Michele Villagran

Faculty Publications

It is not enough to simply be ‘aware’ anymore. We must go beyond our own self-awareness and awareness of others to understand the impacts of how we work and interact effectively in culturally diverse situations, whether domestic or global. As the information profession operates in an ever changing, global environment, we need to be prepared to handle any diverse situation. As our workforces become more diverse, we face an even greater challenge and problem: that is how to successfully manage increasingly diverse interactions. To address this concern, organizations are applying the framework of cultural intelligence.Cultural intelligence is a person’s capability …