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Quality Assurance, Meet Quality Appreciation: Using Appreciative Inquiry To Define Faculty Quality Standards, Ann M. Morgan, Rebecca L. Jobe, Juli K. Konopa, Lyda D. Downs
Quality Assurance, Meet Quality Appreciation: Using Appreciative Inquiry To Define Faculty Quality Standards, Ann M. Morgan, Rebecca L. Jobe, Juli K. Konopa, Lyda D. Downs
Higher Learning Research Communications
Objectives: This study outlines the journey of an online university to evaluate faculty performance standards, key performance indicators, and systems for quality assurance using an appreciative inquiry summit model. The study reveals the power of quality appreciation as an approach that elicits a shared vision for quality definitions and standards and serves as a historical marker in the higher education shift from data-driven faculty performance approaches to strengths-based, inclusive methods.
Method: The retrospective business case outlines one university’s 2018 Appreciative Inquiry Summit, 5D (define, discover, dream, design, destiny/deliver) approach, resulting deliverables, lessons learned, and conclusions.
Results: The summit and subsequent …