Education Commons^™

New Challenges Call For New Skills: Providing Quality Education For Sustainable Destination Managers With The Wenatour Project., Ilaria Doimo, Martina Catte, Federica Bosco, Alessia Fiorentino, Nicola Orio, Thomas Zametter, Arthur Posch, Shane O'Sullivan, Dominik Muehlberger

GSTC Academic Symposium - In conjunction with the GSTC Global Conference Sweden April 23, 2024

Major challenges have altered the status quo of tourism in Europe in the last years: COVID-19 pandemic, the climate crisis, geopolitical instability, the energy crisis, and widespread inflation. Concurrently, significant societal changes in work-life, movement, and recreational patterns are also affecting tourism dynamics and trends. The current tourism landscape is thus profoundly different than it was until 2019, and it is in strong need of finding new solutions and pathways to radically innovate while keeping local communities and the environment at the core of its strategies. Destination Management is the systematic management approach capable of guaranteeing a shared vision of …

Inaugural Defense And Security Research Symposium Of The Purdue Military Research Institute, Chad Laux, J. Eric Dietz, John Springer, Randy Rapp, Leon Robert

Purdue Military Research Institute: Inaugural Defense & Security Research Symposium “Academia as a Strategic National Asset”

This document is the full conference proceedings from June 26-27, 2023.

Replicating Lean Six Sigma Green Belt Education, Martinus J. Buijvoets, Bob Walrave, Jukka-Matti Turtiainen, Gregory H. Watson

International Conference on Lean Six Sigma

Purpose – This paper describes the intricates and possibilities of replicating a Lean Six Sigma Green Belt (LSSGB) education model from a pilot program to other universities—employing ‘replication as strategy’—based on a validated ‘business model.’

Study design/methodology/approach – This work is grounded in a case study on the ESTIEM LSSGB educational method and draws on the replication literature. Specifically: (1) replication as strategy (Winter and Szulanski, 2001) to replicate stimulating learning environments, and (2) replicating sets of teaching practices (Baden-Fuller and Winter, 2007). These theories are practiced using data obtained from various sources: Participant-observer data, interview data, and secondary case …

The Application Of Measures Of Lean Production For Services, Willem Salentijn, Jiju Antony, Chad Laux

International Conference on Lean Six Sigma

This paper gives insights on how to measure the degree of lean for services and explores existing instruments, proposing adaptions on an existing instrument, developed for production.

Deliberate And Emergent Strategies Of Lean Implementation In Higher Education (He) – A Multiparadigmatic Approach., Justyna Maciąg

International Conference on Lean Six Sigma

Strategies of Lean implementation in HE

by Justyna Maciąg

The purpose of this paper is to report on strategies that have been spontaneously emerging in the implementation of Lean management in HE institutions. The paper presents qualitative research on the implementation of the Lean concept in HE institutions worldwide and Poland.

From Letters To Logistics - The Enabling Role Of A Lean Transformation Programme In A National Postal Service: The Case Of An Post, Ireland, Seamus O'Reilly, Leadiing Edge Group, An Post

International Conference on Lean Six Sigma

From Letters to Logistics - The enabling role of a lean transformation programme

in a national postal service: The case of An Post, Ireland

Seamus O’Reilly (Cork University Business School), David Murray (An Post) and Joe Aherne (Leading Edge Group)

Abstract

Purpose

This paper investigates the role of a lean transformation programme in supporting the transition of a national postal (mail) service from a traditional letter delivery service to a competitive parcel delivery service.

Methodology

Given the objective an intrinsic case study (Stake, 2005) approach was adopted, as this specific case was of interest. To support this approach the researchers …

Six Sigma And Lean Approach For Enhanced Process Value Chain, Maryam Zulfiqar

International Conference on Lean Six Sigma

Abstract

This research highlight the different aspects of implementing lean and six-sigma approach, their contrasting features and integration in manufacturing organizations. Qualitative research method has been used to conduct this research as the defined period of time for the research was limited. This method was pertinent for the deep analysis of literature and case studies of concerned approaches. It helped to conduct the research in a subjective manner. The use of secondary data saved time from preparing the questionnaires or surveys also the ethical approval from the University of the West of Scotland was not required. Descriptive feature of qualitative …

Application Of Lean Six Sigma To Reduce The Cost Of Regulatory Noncompliance., Reham Nour, Chad Laux

International Conference on Lean Six Sigma

1. Purpose

This research focused on the adoption of Six Sigma within FDA-regulated pharmaceutical companies to create an effective CAPA system for reducing the cost of noncompliance and supporting organizational performance.

2. Design/Methodology/Approach

This study utilized the DMAIC methodology, in a case study, to improve the CAPA process within a medical device company regulated by the FDA. All the critical requirements for compliance CAPA system was being defined from the FDA sources and the DMAIC model was be applied to improve and maintain CAPA performance.

3. Findings

Using the DMAIC approach supported identifying the bottlenecks and process variation. within CAPA. …

Applying Lean Six Sigma And Systematic Layout Planning To Improve Patient Transportation Equipment Storage In An Acute Care Hospital, Sandra Furterer, Pratheeka Kancharla

International Conference on Lean Six Sigma

Purpose:

The purpose of this project was to optimize the patient transportation process at an acute care hospital to achieve reduced transportation times.

Methodology:

A detailed Lean Six Sigma study on the patient transport and equipment handling processes helped to determine possible ways to reduce the equipment handling time which eventually reduces the patient transportation time. The Systematic Layout Planning (SLP) approach usually applied in manufacturing environments was used to identify which patient transport equipment was needed to be stored in which locations throughout the hospital footprint. The assignment of equipment to locations was determined based on frequency of use, …

The Big Deal Is Dead! Long Live The Big Deal!, James A. Galbraith, Stephanie P. Hess

Charleston Library Conference

In many countries, the proclamation “The King is dead, long live the King” heralds the demise of the old monarch and the accession of a new one. This tradition ensures that the throne never remains empty while facilitating a smooth transition of power.

When the “Big Deal” journal subscription model debuted in 1996, few suspected the extent to which academic libraries would come to rely upon it, or that it would become the primary channel by which academic libraries procure academic journal content.

As budget cuts take their toll on libraries, the demise of the Big Deal model seems inevitable …

The Time Has Come…For Next-Generation Open Access Models, Celeste Feather, Sara Rouhi, Anneliese Taylor, Kim Armstrong

Charleston Library Conference

Libraries, consortia, and publishers are exploring new models to support Open Access (OA) content. Native OA journal publishers are facing a different set of challenges as there is no existing library subscription base to transform into support for OA. Author-pays OA models are challenging to the ecosystem for a variety of reasons. Large institutions with heavy scholarly output may pay more, small institutions that use the content but publish less are wondering what role they will play, and authors from the global south may not have funding to pay Article Processing Charges (APCs). What new models are under exploration to …

Your Ir Is Not Enough: Exploring Publishing Options In Our Increasingly Fragmented Digital World, Adam Blackwell

Charleston Library Conference

When people talk about the downside of open access publishing, they typically focus on things like high article processing charges and the difficulties that arise in differentiating between reputable peer-reviewed journals and low-quality journals from predatory publishers. But when OA publishing is equated with making articles and other academic content available exclusively via OA sites like (most) institutional repositories, there is arguably an even more serious downside: the effective quarantining of scholarly research.

We’ll explore how institutional mandates to promote a library’s IR sometimes override a researcher’s desire to make research available to peers via Google Scholar and other common …

Lessons From Ithaka S+R On Research Practices In The Disciplines: What Have We Learned? What Should We Do?, Steven Weiland, Jennifer Dean

Charleston Library Conference

It is a byword of the study of academic research that disciplines mean differences. The series of studies underway at Ithaka S+R (with library partners) shows how scholars and scientists understand “Changing Research Practices.” The project’s goal is to guide libraries toward the most fruitful forms of support for research, enhancing the scholarly workflow according to disciplinary routines and innovations. Launched in 2012, nine reports have been published thus far, with others planned or anticipated. The disciplines range from history to public health, from chemistry to Asian Studies. The interview-based studies show how scholars manage their methods, and the opportunities …

Great Expectations: Leading Libraries Through The Minefield Of Continuous Change, Denise D. Novak

Charleston Library Conference

If there is one thing all library administrators and managers can be sure of, it is that our space, our collections, our systems and our leadership will be impacted by change. Managing that change is critical if managers, directors, deans in our libraries will be able to continue to meet the needs of our communities with different tools and resources. This lively discussion will feature brief presentations about how libraries at Carnegie Mellon University and at Kresge Business Administration Library (University of Michigan) have changed in recent history. The presenters will include what worked well and what worked not as …

Reconsidering Literacy, Audrey Powers, Marc Powers

Charleston Library Conference

Literacy, until recently, was defined as the ability to read printed text and to understand the nuances of both the form and content of that printed text. More recently there has been a focus on subsets of literacy – data literacy, numeracy, visual literacy, media literacy, etc. – that recognizes the means of communicating ideas and facts are not limited to the printed text and that there are multiple means which may be more powerful ways of communicating in our world. In recent years, higher education has been redefining what it means to be educated – from a focus on …

When You Don’T Know What You Don’T Know: How Two New Collections Librarians Right-Sized A Collections Budget, Cara M. Cadena, Marcia Lee

Charleston Library Conference

Due to impending campus-wide downsizing, the Grand Valley State University (GVSU) Libraries projected that a worst-case scenario would result in a 14% cut to the library’s collections budget for fiscal year 2020. In the same year, GVSU Libraries welcomed several new members of its leadership team, including the dean, two associate deans, head of systems, head of collections, business administrator, and a vacancy after the long-time acquisitions manager retired. Budget cuts and staff turnover are tough, but they prompted a much-needed reassessment of roles, culture, and priorities in the library. Different approaches to spending and curating the library’s collections were …

Tangled Up In Books: Using The Lyrics Of Bob Dylan To Understand The Changing Times Of Collection Development, Thomas A. Karel

Charleston Library Conference

The lyrics of Bob Dylan can be an interesting way of understanding the changes that have occurred in academic libraries in the past 40 years.

What Are Students Saying About Their Reference Needs?, Damon Zucca

Charleston Library Conference

Libraries and publishers rely on transactional data to support evidence-based decision making. However, by itself quantitative information does not provide a full picture. To anticipate the evolving needs of our audience we also need to hear from the individual users themselves. In this article, I will review the findings from several recent examples survey-based research into the question of how students use reference materials in and outside of their libraries. What are students actually saying about their needs and preferences when it comes to reference? While some uses cases for reference are moving out of the library into the open …

Get It From The Source: Identifying Library Resources And Software Used In Faculty Research, Karen S. Alcorn, Erin E. Wentz, Gregory A. Martin, Shanti C. Freundlich, Joanne A. Doucette

Charleston Library Conference

Libraries and Information Technology departments aim to support the educational and research needs of students, researchers, and faculty members. Close matches between the resources those departments provide and the resources the institution’s community members actually use highlight the value of the departments, demonstrate fiscally responsibility, and show attentiveness to the community’s needs. Traditionally, libraries rely on usage statistics to guide collection development decisions, but usage statistics can only imply value. Identifying a resource by name in a publication demonstrates the value of that resource more clearly. This pilot project examined the full-text of articles published in 2016-2017 by faculty members …

Is Your Library Ready For The Reality Of Virtual Reality? What You Need To Know And Why It Belongs In Your Library, Carl R. Grant, Stephen Rhind-Tutt

Charleston Library Conference

VR is no longer just gaming. It’s increasingly being deployed across academic campuses and is becoming indispensable in fields ranging from the humanities to engineering to anthropology. A recent survey indicated that 100% of ARL campuses were using VR, with 40% of libraries actively supporting it. This paper discusses practical examples of how libraries are helping their institutions build out virtual reality, utilizing 3D objects and explains why the library is the best place to do so. It provides a basic grounding in VR and related areas, showing what it is and why it's important to libraries. Specific attention is …

Textbooks Are Expensive, But Oer Can Be Challenging: Providing E-Textbook Access Through The Library, Brian W. Boling, Karen Kohn

Charleston Library Conference

Research has shown that textbook costs are rising. Open educational resources (OER), though increasingly popular, are not available for all courses and can be difficult to adopt, particularly for contingent faculty. In response to the textbook crisis and the limitations of OER, Temple University has sought alternative ways to provide textbook access to students. We have promoted OER through a grant program since 2011 and offer a website to expose assigned readings that the Libraries own in e-book format. In 2018, the Libraries also began purchasing e-textbooks. The campus bookstore sends a list of assigned books each semester. We review …

The E-Book Story: The Key To A Happy Ending, Denise Branch, Katy Aronoff, Evelyn Elias, Emma Waecker

Charleston Library Conference

This is an exciting and challenging time for libraries. Libraries are incorporating eBooks into their acquisition, discovery and access environment to satisfy the needs of users. Users want convenience, flexibility and functionality. The ecosystem of eBooks involves a chain of events that leads from the publishing house to the user. eBooks provide diversity for users in which they can checkout, download, search, save, print, email and cite content on their electronic devices without leaving the comfort of their easy chair. Opportunities and complexities exist for stakeholders in the eBook ecosystem. Libraries, publishers, content providers and vendors find themselves challenged by …

Technical Standards Literacy In Management Education, Heather A. Howard, Margaret Phillips

Midwest Business Librarian Summit (MBLS)

Industry standards have a significant impact on business as a means to eliminate waste, reduce costs, market products (e.g., for quality, safety, interoperability) and lessen liability (Thompson, 2011). Consequently, an understanding of and ability to use standards, agreed upon practices among interested or vested parties, is a critical workplace competency for those engaged in business and industry. To have a workforce competent in the use of standards, higher education curricula must be developed to integrate standards education at appropriate points within the curriculum. Despite the importance of standards, they are not universally integrated into the college and university curricula. Given …

A Storytelling, Social-Belonging Intervention In An Introductory Computer Science Course, Shanon Reckinger, Chris Gregg

ASEE IL-IN Section Conference

A brief social-belonging intervention was tested in two introductory computer science (CS) courses. This intervention used storytelling to help improve a sense of belonging and establish the importance of persistence in the classroom. In previous experiments using this one-time intervention, there were significant results (Walton & Brady, 2017). Recent CS graduates were interviewed about their own struggles and failures in their computer science courses. These interviews were videotaped and edited to follow the storytelling pattern of a struggle, followed by an attribution, and concluding with redemption. Interviewees were selected to represent a diverse group of students including both dominant majority …

Student-Faculty Connection And Stem Identity In The Flipped Classroom, Adrian P. Gentle, William Wilding

ASEE IL-IN Section Conference

Students who arrive at college intending to major in a STEM discipline are often required to complete a college-level precalculus course, despite evidence that these courses are not always successful in preparing students for calculus. The implementation of evidence-based teaching strategies, such as the flipped classroom, provides an avenue for improving the effectiveness of precalculus. This quasi-experimental study explores the effect of a flipped precalculus classroom on students' degree of connection with their instructor and other students, together with their sense of motivation and enjoyment of mathematics, which we treat as an indicator of a developing STEM identity. Validated survey …

Student Success And Retention From The Perspectives Of Engineering Students And Faculty, Amy Chan-Hilton

ASEE IL-IN Section Conference

Student retention and success is a complex issue, with many factors that impact an individual student’s retention and these factors varying across all of our students. At the University of Southern Indiana (USI), efforts within engineering, as well as across the college and university, have included intentional academic support services (such as expanded advising and tutoring services) and student development programs and extracurricular activities to foster student communities and a student’s sense of belonging. In addition, evidence indicates that implementing curricular changes across an engineering program and within specific courses, such as implementing active learning, instructional innovations, and high-impact practices, …

Building Reflection Skills Through A Service-Learning Project In Human Services, Jennifer Dobbs-Oates

Engagement & Service-Learning Summit

Abstract:

Service-learning is a rich context for developing reflection skills, promoting learning and personal/professional development. This service-learning project required students to partner with a professional who serves clients in a group setting and plan one group meeting/session. This poster describes reflection assignments and completed projects, and highlights learning promoted through reflection.

Previously presented at the Engagement Scholarship Consortium (2013)

First Aid For Student Cost: Helping Nursing Faculty Move Away From Textbook Purchase Requirements, Lea A. Leininger

Charleston Library Conference

There is growing interest in the use of open educational resources to reduce student cost. Many repositories provide e-resources that can be modified and adopted by instructors, yet there are a number of barriers to adoption. In 2017 several nursing instructors at the University of North Carolina at Greensboro received mini-grants to redesign a course to reduce textbook purchase requirements. This paper describes liaison librarian support for the course redesigns.

How Difficult Can It Be? Creating An Integrated Network Among Library Stakeholders To Promote Electronic Access, Denise M. Branch, Anne-Marie H. Viola, Jamie Gieseck-Ashworth, Benjamin C. Johnson

Charleston Library Conference

Tracking electronic access is a major challenge for libraries that cannot be ignored. Vast quantities of electronic resources continue to be acquired, and libraries continue to seek a way to keep up with the evolving electronic resource ecosystem.

Libraries are immersed in monitoring electronic resources for access performance, features, functionality, completeness of content, and usage. Publishers, providers, and vendors are immersed in their innovative business models. Users are immersed in their research needs. With these immersion silos, there is a lack of communication between stakeholders that creates an unsustainable ecosystem.

Currently, stakeholders are creating piecemeal patches that partially address access …

Technology Lending: Just Like Any Other Collection, Sort Of, Bobby L. Hollandsworth

Charleston Library Conference

Technology lending or equipment lending has long been a staple of academic libraries. Think back a few years ago and you’ll probably remember calculators, tape recorders, point and shoot cameras, and projectors being loaned out at your library. Past was certainly prologue in this collection as Clemson University Libraries made a deliberate decision to upgrade the technology being loaned out in the spring of 2012 to keep up with the changing needs of students, faculty, and staff. Some of the initial upgraded items included DSLR cameras, camera lenses, iPads, tripods, microphones, and digital voice recorders. Over the past five and …