Education Commons^™

Influencing A Swift Trust For Elevating Communications Of A Virtual Learning Community, Edward Fitch, Edward S. Fitch

Electronic Theses and Dissertations

The reduced range of online communication means that less information is available for the parties in a communication to acquire an accurate meaning of words, phrases, or concepts in an exchange process. In online communication, encoded emotional information is often subtle and difficult to interpret with any degree of accuracy; this interpretation is even more difficult in academic discussions that are lacking in emotion. The resulting misunderstandings contribute to a degree of uncertainty and confusion with some students, and to full-blown conflict with others. Uncertainty is problematic because it can inhibit or altogether collapse a conventional trust perception. The most …