Education Commons^™

Employee Perceptions Of Collaborative Communication Skills Learned In The Informal Workplace, Wendy Marie Lewis

Walden Dissertations and Doctoral Studies

Collaborative communication skills are underdeveloped through higher education experiences; therefore, employees need to develop these skills while working. Current research has not focused on how employees identify collaborative communication skills developed from informal workplace learning experiences, specifically those presented as coaching, mentoring, and networking. Marsick and Watkins’s informal workplace learning theory was the conceptual framework for this basic qualitative study, which used a researcher-produced interview protocol with eight United States employees who had been in their positions longer than 6 months. Data were analyzed using three rounds of hand coding. Participants described how informal coaching, mentoring, and networking encounters influenced …