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Emotional Intelligence In Medical Laboratory Science, Travis Miles Price

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

Medical laboratory scientists (MLSs) are responsible for performing highly complex biochemical analyses on samples collected from patients in hospitals and clinics. The performance of these tests often involves little patient exposure on the part of the MLS and as a result some have wondered about the role soft skills, like communication, conflict resolution and empathy, play in medical laboratory science. The aim of this study was to explore the importance that medical laboratory administrators place on these types of skills, collectively referred to as emotional intelligence (EI), as well as to assess how satisfied they were with the demonstration of …