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Competencies Of Ombuds In Higher Education, Alicia Booker Jan 2023

Competencies Of Ombuds In Higher Education, Alicia Booker

Department of Conflict Resolution Studies Theses and Dissertations

This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this qualitative case study was to make an empirically researched recommendation for an ombuds in higher education competency model. The researcher gathered data from 23 ombuds in the United States working in institutions of higher education. The researcher analyzed the data gathered from semi-structured interviews using descriptive coding in the first coding …


A Phenomenological Study Of The Lived Experiences Of African American Female Educators Becoming Urban School Principals, Tondra Bailey-Collins Jan 2023

A Phenomenological Study Of The Lived Experiences Of African American Female Educators Becoming Urban School Principals, Tondra Bailey-Collins

Theses and Dissertations

This study explored the problem of why there are so few African American women in urban school principal roles in comparison to other racial groups. African American educators have a significant impact on African American students. Additionally, the need for diversity is not exclusive to African American educators and children, but diverse staff overall impacts student achievement levels and improves equity in disciplinary practices. The purpose of this study was to understand the lived experiences of African American women who are currently or were previously urban school principals. Through the theoretical lenses of critical race theory and social inclusion theory, …