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Full-Text Articles in Education
The Effect Of Interactivity In An Online Course On Behavior Change And Self-Efficacy Among Health Care Professionals, Monica Blackwell
The Effect Of Interactivity In An Online Course On Behavior Change And Self-Efficacy Among Health Care Professionals, Monica Blackwell
Masters Theses, 2010-2019
Continuing Medical Education (CME) interventions continue to be an important factor in the lifelong learning of health care professionals. Online interventions have become increasingly popular since the inception of the Internet. Many CME courses (traditional and online) are evaluated solely on the knowledge gained and participant reactions. However, this study focused on the instructional design of an online CME course and how the design affected the self-efficacy of the learner and the amount of knowledge transferred to the professionals’ practice. Specifically, this study answered the following research questions: 1) How can one design online instruction that will foster a change …
Examining Student Employees' Perceptions Of Their Roles In An Outbound Call Center, Chiquita Irene King
Examining Student Employees' Perceptions Of Their Roles In An Outbound Call Center, Chiquita Irene King
Masters Theses, 2010-2019
A number of case studies in the research literature address the negative effects and perceptions associated with working at a call center. The present study focused on student employees who work at an outbound call center operated by and for their university. The purpose of this study was to examine the students’ perceived roles as call center employees, as well as how these perceptions change over time. The researcher also examined organizational identification and self-efficacy. The sample comprised approximately 38 employees at Madison Connection, an outbound call center operated by James Madison University in Harrisonburg, Va. The researcher collected data …