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High Stakes Testing And School Characteristics: A Comparative Study, Kelsey M. Dailey

Dissertations

Problem

The purpose of this quantitative, correlational study was to better understand the relationship between the 2016 Grade 10 ISTEP+ English passing rate and 2018 graduation rate amongst 290 Indiana high schools and the following variables: school size, average SAT reading score, percentage of students passing advanced placement (AP) exams, percentage of special education students, percentage of free or reduced lunch students, percentage of English Language Learner students, and percentage of minority ethnic group students.. The results of the research may further evaluate how 2016 school characteristics are related to the Grade 10, 2016 ISTEP+ English which may suggest future …

Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo

Dissertations

Problem

Universities in the United States face financial constraints, intense competition for students, declining student enrollment, and constant student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done on international students’ perceptions of service quality, especially of non-academic services. This study fills that gap by using a modified SERVPERF questionnaire to investigate international students perceived service quality and satisfaction at eight universities in Indiana and Michigan.

Method

The purpose of …