Education Commons^™

Online Program Management Providers And Higher Education: A Revelatory Case Study On Value Co-Creation, Britta Svoboda

Doctoral Dissertations

With an increase in distance learning and online degree programs, many higher education institutions have partnered with online program management (OPM) providers, leading to a dramatic growth of the OPM industry over the past decade. The purpose of this study was to develop an empirically based understanding of the value proposition of entities of higher education partnering with OPMs through an in-depth, revelatory case study of value co-creation as experienced in the partnership between a doctoral research institution, specifically an academic department, and its OPM provider. The following research question guided this study: How does an OPM co-create value with …

Institutional Satisfaction With Online Program Management (Opm) Providers, Michael Graham

Dissertations

Abstract

The online program management (OPM) industry is a multibillion-dollar business that works with the higher education industry. Once primarily a tuition revenue share model that marketed and enrolled new programs for institutions, the OPM business is evolving. Fee-for-service payments and services such as coaching and instructional design are now part of the OPM landscape. Although higher education institutions are spending billions of dollars, there has been very little academic research into this phenomenon. This study examines the satisfaction of higher education institutions with OPM providers. This quantitative study utilizes Oliver’s expectation confirmation theory to understand why institutions may be …