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Full-Text Articles in Education
Does The Computer Helpdesk Vocational Training Course Change Attitude About Customer Service?, Anthony Wethereld
Does The Computer Helpdesk Vocational Training Course Change Attitude About Customer Service?, Anthony Wethereld
Theses: Doctorates and Masters
The purpose of this research was to determine whether The Computer Helpdesk vocational computing course, in conjunction with The Virtual Workplace simulation computer program, changed attitude about customer service. Thirty-seven adult female students at Fujairah Women's College of the Higher Colleges of Technology in the United Arab Emirates took part in the study. To assess possible attitude change, a combination of observation, interview and survey techniques were used. The Likert scale customer service attitude survey, which measured beliefs and perceptions about customer service, fanned the primary data gathering instrument. Qualitative and quantitative data were triangulated, and quantitative results were analysed …
A Study Of The Use Of Graphic Organiser Software To Support The Development Of Organisational And Problem Solving Skills In A Middle School Curriculum, Suzanne Bursey
Theses : Honours
Early adolescence, classified from 10-14 years, is an important stage of development where thinking, planning and reasoning skills are evolving. Many young adolescents in this age group encounter problems with these skills in the transition from primary school to high school. Middle school is an educational context which focusses on the provision of support for young adolescents in this transitional period. Graphic organizer software is a program designed to help users visualize problems and organize information into logical structures. This study considered the conditions under which the problem solving and organizational skills of middle school students can be enhanced using …
The Practice Of Homework : A Critical Ethnography : The Story Of Four Families, Jacqueline Hubbard
The Practice Of Homework : A Critical Ethnography : The Story Of Four Families, Jacqueline Hubbard
Theses : Honours
This thesis explores the homework experiences of four students and their families through the lens of critical inquiry. The stories of the participants are told through conversational interviews with students and their parents/caregivers, as well as their classroom teacher, in a bounded study. Drawing on these stories, the issue of homework is 'problematised', and analysed in light of issues such as institutional power and hegemony. A critical review of the literature reveals a significant gap in the existing research on homework in relation to the inclusion of student and parent voices. The study addresses this silence by listening to the …