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Full-Text Articles in Education
Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley
Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley
Electronic Theses and Dissertations
The purpose of this study was to determine if a gap analysis model (SERVQUAL) of service quality measurement could be appropriately applied to higher education. The researcher asked doctoral students from six doctoral-granting, state-supported universities in Tennessee to complete a service quality survey, comparing their experiences with their expectations, thereby giving a measure of gaps in educational service quality at their institution. The research design included five research questions, with five null hypotheses testing the relationship between students' expectations and experiences, between overall satisfaction and service gaps, and between overall satisfaction and certain demographic variables (age, gender, ethnicity, type of …
An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole
Electronic Theses and Dissertations
This quantitative study investigated a range of leadership behaviors by teachers (teacher characteristics) and students (student characteristics) inside their higher education classrooms and various aspects of those environments (classroom characteristics). The behaviors and environmental aspects examined are those determined by research findings to foster and enhance participant growth and development. Cluster sampling was used for this study of 25 classes representing 5 divisions of the curriculum at 3 institutions. The instruments were administered to 277 students and 25 teachers during the spring of 1999. The null hypotheses for main effects of teacher, student, and classroom characteristics were tested on the …
Perceptions Of Factors Associated With Academic Success Among African American Students On Four Predominantly White Campuses In Northeast Tennessee, Jean M. Harper
Electronic Theses and Dissertations
The purpose of this study was to investigate the relationships between the perceptions of successful African American sophomore students and their adjustment to academic success at predominantly White colleges and universities. Twenty African American sophomore females and twenty African American sophomore males from two predominantly White community colleges and two predominantly White universities participated in the study. Each subject completed a demographic survey and participated in an interview. Results indicated that both the attitudes of African American students toward education and their perceptions of the attitudes of those in the educational system towards African American students played an integral role …
Perceptions Of African-American Seniors Regarding Factors Of Institutional Support At Three Predominantly White Tennessee State-Supported Institutions Of Higher Education, Delmar L. Mack
Electronic Theses and Dissertations
This study of African-American seniors at East Tennessee State University, Middle Tennessee State University, and the University of Tennessee at Knoxville was conducted to solicit student responses about the perceptions of their schools, university services, and experiences at those institutions. The study employed quantitative data and descriptive analysis was performed. Data collected in this study described the demographic characteristics of the students and their perceptions, attitudes, experiences and level of involvement in the campus environment for African-American seniors. Data in this study indicated perceptions that Tennessee must be committed to increasing financial support to the universities. Universities must be committed …