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Teaching And Supporting Endnote At The University Of Tennessee: Designing Online Alternatives To High Demand Classes, Teresa B. Walker, Jane S. Row, Travis Dolence

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The University of Tennessee Libraries, like many libraries, has taken the lead on campus in teaching the use of bibliographic management software. One of the challenges of bibliographic instruction is conveying to the user that the instruction is relevant. The challenge we faced with bibliographic instruction for EndNote was somewhat different. Our users, mainly faculty and graduate students, did see the importance of our instruction to their research. The popularity of the classes created a demand that was difficult to meet by classroom instruction alone. We addressed this problem with the creation of an online tutorial that provides on-demand, …